Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Platform, you confirm that you are legally capable of entering into a binding agreement and that you will comply with these Terms and all applicable laws.

If you do not agree to these Terms, do not use the Platform.

2. Eligibility & Accounts

Users may register and use the Platform as tenants, property owners, property managers, company members, or authorized representatives. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

• You agree to provide accurate, current, and complete information.
• You agree not to share credentials or allow unauthorized access.
• We may suspend or terminate accounts to protect the Platform, Users, or third parties.

3. Description of Services

The Platform provides software tools that may include rent payment processing, invoicing, lease and document management, property administration features, and messaging or workflow tools.

Any agreements, leases, disputes, and obligations between tenants and property owners/managers are solely between those parties.

4. Payments & Stripe Connect

Payment processing services are provided by Stripe, Inc. and its affiliates (“Stripe”) via Stripe Connect. By using payment features, you agree to be bound by applicable Stripe terms, including the Stripe Services Agreement and (where applicable) Stripe Connect terms.

• Stripe’s terms apply to you directly and govern payment processing, disputes, chargebacks, and compliance.
• We do not control Stripe’s services and are not responsible for Stripe decisions (including holds, reversals, or account limitations).
• You authorize us and Stripe to process transactions and related data for providing payment features.

Processing Fees: By opting in to receive payments through the Imanogo platform using Stripe, you acknowledge and agree that a processing fee will be deducted from incoming payments. This includes Stripe’s standard processing fee of 2.9% + $0.30 per transaction, in addition to a $1.00 application processing fee charged by Imanogo LLC. These fees are subject to change and will be applied automatically at the time of each transaction.

The Platform is not responsible for payment processing errors, chargebacks, reversals, disputes, fraud, payment delays, or failures caused by Stripe, banking networks, or card issuers.

5. Subscriptions

Certain features may require a paid subscription (each, a “Subscription”). Unless otherwise stated, Subscriptions are billed on a recurring basis (monthly or annually).

• Cancel anytime: You may cancel your Subscription at any time.
• Cancellation stops future recurring charges after the current billing period (unless required otherwise by law).
• Fees already paid are non-refundable except where required by law or expressly stated by us in writing.
• We may change pricing or plan features with notice, as permitted by law.

6. User Responsibilities

You agree not to misuse the Platform and to use it only for lawful purposes. You are solely responsible for all information you provide, including lease details, rent amounts, due dates, fees, and property data.

• You are responsible for complying with all laws and regulations applicable to your role (tenant, owner, manager, company member).
• You will not upload content that is unlawful, infringing, fraudulent, or harmful.
• You will not attempt to bypass security, scrape, reverse engineer, or disrupt Platform operations.

7. Communications

By accepting these Terms and using the Imanogo platform, you agree to receive communications from Imanogo.com, the Imanogo App, and Imanogo LLC, including communications sent on behalf of partner companies using the platform. These communications may include SMS text messages, emails, service announcements, administrative notices, account updates, and product-related information.

Where permitted by law, you also consent to receive marketing communications, including promotions, new features, and offers from Imanogo and relevant third-party partners. We may share or present partner offers that we believe are beneficial to you based on your use of the platform.

• We may market Platform features, new services, and promotions to you.
• We may present or send offers from third-party partners that we believe may be relevant to you.
• You may opt out of marketing messages at any time, but service/transactional notices may continue.

8. Limitation of Liability

To the fullest extent permitted by law, the Platform and its owners, affiliates, officers, employees, contractors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, loss of data, business interruption, or the costs of substitute services.

To the fullest extent permitted by law, our total liability for any claim related to the Platform shall not exceed the total fees you paid to us (if any) in the twelve (12) months prior to the event giving rise to the claim.

9. Disclaimers

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

• We do not warrant uninterrupted or error-free operation.
• We do not guarantee the accuracy of user-provided data.
• We do not guarantee that payments will be completed or that tenants/owners will fulfill obligations.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Platform and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Platform;
• Your violation of these Terms;
• Your content, data, listings, leases, fees, or communications;
• Any dispute between you and another user (including tenant-owner/manager disputes).

11. Termination

You may stop using the Platform at any time. We may suspend or terminate your access at any time, with or without notice, if we believe you violated these Terms, pose a risk to the Platform or other Users, or if required for compliance or safety.

Upon termination, provisions that by their nature should survive will survive, including limitation of liability, disclaimers, indemnification, dispute resolution, and governing law.

12. Modifications to Terms

We may update or modify these Terms at any time, in our sole discretion. Updated Terms are effective when posted (or as otherwise stated). Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

13. Privacy Policy

We maintain a separate Privacy Policy that describes how we collect, use, share, and protect personal information. The Privacy Policy is incorporated by reference into these Terms.

14. Governing Law & Venue

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles. To the fullest extent permitted by law, any action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in [Insert County/City, State], and you consent to personal jurisdiction there.

Class Action Waiver: To the fullest extent permitted by law, you agree that you may bring claims only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.

15. Dispute Resolution (Optional)

This section is optional and should be reviewed by counsel to ensure it complies with your jurisdiction and product flow. If enabled, it can meaningfully reduce litigation exposure.

16. Contact

Questions about these Terms?

• Email: support@imanogo.com
• Business Name: IMANOGO LLC
• Customer Service Click Here